Sample towing invoice
Billed to State Farm claim / PD case 26-11842, I-95 northbound. Rates are illustrative, not quotes.
| Description | Qty | Unit | Rate | Amount |
|---|---|---|---|---|
| Base tow, hook-up and first 5 loaded miles, light duty | 1 | trip | $145.00 | $145.00 |
| Loaded mileage beyond base, per mile | 9 | ea | $7.50 | $67.50 |
| Vehicle storage, secure lot, per day | 4 | day | $45.00 | $180.00 |
| Total | $392.50 | |||
What a towing invoice should show
A towing invoice needs to stand up to three different readers: the vehicle owner paying at the gate, the insurer reimbursing the claim, and the police department that authorized the tow. Each one reads for a different thing, and the invoice should carry all three: the incident or PD case number, the vehicle identification, and the itemized charges by service, mileage and days. A tow invoice that names its incident closes at the window; one that says 'towing' opens a dispute.
Every charge should be traceable: the base tow against the published rate, the loaded miles from the scene odometer or the dispatch record, and the surcharges for the time of day or the equipment the recovery needed. Where a charge is set by local ordinance (many jurisdictions cap the maximums a tow can charge), the invoice rate should match it exactly. The invoice is where a tow company either reads as a professional operator or hands a city council a reason to look closer.
Base rate, mileage and the equipment that came
The standard structure is base tow plus loaded miles: the base covers the hook-up, the driver's time on the scene, and the first miles, with the per-mile rate applying beyond that. That structure is fair, and the invoice should show it cleanly: no shape-changing between a police call and a private customer. Where your area's rules set the base and the mile rate, those numbers are your numbers.
The equipment that did the work belongs on its own line when it is billed separately: a rollback needed for a low-clearance vehicle, a heavy wrecker for a box truck, a second unit for a multi-car incident. Recovery work (winch-outs, off-road extractions, vehicle recoveries from ditches) bills differently from straight tows because the time and the equipment risk are different. The invoice that shows each unit and service separately is doing what the assignment sheet already says, and the insurer processing the claim can see the pieces line up.
Storage days and getting the car out of your lot
Storage is the charge owners dispute most, and the invoice that wins disputes counts honestly: the day count from the date the vehicle entered, the daily rate, and the release that stopped the clock. Be precise about partial days per the rules your jurisdiction sets, and note the date the release paperwork was issued on the last invoice. Owners who understand that the clock stopped when they called are customers who tell the story calmly instead of handing it to the city.
The other reader of the storage line is the insurer, whose adjuster is working the same case number and wants the invoice to show what was actually done: tow, days stored and release. Where an accident report triggered the tow, the invoice should reference the incident so the adjuster can process without calling you. Every vehicle eventually leaves your lot either as a paid release, an insurance settlement, or a lien process; the invoice trail is what shoulders each of those endings.
Getting paid: PD calls, insurers and the gate
A tow company ends up collecting from three kinds of customer, and each pays on a different rhythm: the driver who pays at the gate in cash or card, the insurer reimbursing after the claim documents, and the municipality or motor club account that runs on a monthly statement of calls billed at contract rates. Your invoice should be built to serve all three: itemized enough for the insurer, clean enough for a statement run, and readable by a driver standing at your window at 2 a.m.
The piece that keeps the books healthy is documentation at the scene: photos of the vehicle before the hook-up, the odometer at departure, the incident number and the signature on the release. These go in the job file behind the invoice and turn every later question into a resolved one. Towing runs on volume and thin margins. The operator who invoices completely and collects the same day is the one who is still running trucks in five years.
Taxes on towing invoices
Towing services are taxed differently from most trades: several states exempt them entirely as transportation, while others tax them as a service or treat storage as taxable even where the tow itself is not. Where the tow was police-authorized or insurance-backed, the taxability can change in some jurisdictions. Keep the tow, mileage, recovery and storage separated on every towing invoice so whichever treatment your state applies has clean lines behind it, and confirm the current rule with your department of revenue.
This is general information, not legal or tax advice. Rules vary by location.